CHRISTMAS ORDER BOOK NOW OPEN! CURRENT WAIT TIME - 3 WEEKS
CHRISTMAS ORDER BOOK NOW OPEN! CURRENT WAIT TIME - 3 WEEKS
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FAQs

HOW DOES IT WORK?

All orders placed via the website will be hand painted and made to order, once dispatched you will be notified via email along with tracking information.

Custom orders can be initiated via the Contact Us page where you can discuss any design ideas and send them direct to me. Once received, I will get back to you with a price for your custom design and we can take it from there.

WHAT IS YOUR RETURN POLICY?

Due to the nature of this business, we cannot accept returns on customised shoes. This is why it is essential for you to make sure everything is correct before ordering such as size, colours and spelling if applicable. 
If you do receive your shoes and are unhappy with them please do not hesitate to contact us and we will do our best to resolve the issue (although we've never had a complaint yet!)

WHAT ARE THE PAYMENT OPTIONS?

Full payment is required at the time of ordering, this can be done via Credit/Debit Card and Paypal. All prices on my website are listed in GBP. 
Orders placed in a foreign currency will be calculated using the rate of conversion on the day you order. Please note, some payment providers may charge a fee for payments made in a foreign currency. To avoid any mistakes, please contact your payment provider before purchasing.  

HOW LONG DO I HAVE TO WAIT FOR MY SHOES TO ARRIVE?

This depends on the current waiting list. On average you can expect to wait 4 weeks. However, during busy periods please expect to wait up to 6 weeks plus shipping time. We always aim to have them completed as soon as possible without compromising on quality.

WHAT CAN I GET ON MY SHOES

With each pair being hand made to each order the possibilities are endless! You can have whatever you would like on your shoes, this is what makes them unique to you. Please bare in mind highly detailed work sometimes cannot be done on infant/toddler shoes.

HOW LONG WILL THEY LAST?

As with anything the better you look after them, the longer they will stay looking brand new. All designs are scratch proof but this doesn't mean they can be dragged along the streets, remember these are wearable pieces of art and damage can be caused by misuse. All customs come with aftercare sheets included in the box.

WHAT ABOUT SIZES?

All of our sizes are in UK sizes. Please refer to our size chart to convert your size. UK adult sizes (UK6+) are unisex, unless you specify in the order comments that you would like a mens or womens size, you will be given the first available gender