All orders placed will be shipped within 6 weeks unless you are contacted and advised otherwise. Orders are shipped using Royal Mail and are fully tracked and insured. Customs By G is not liable for any customs and duties fees you may be required to pay upon your order arriving in your home country. If your order has been damaged in transit, Customs By G cannot be held responsible and this must be taken up with the delivery/shipping company that delivered your parcel. You can contact us to request any information to help you with your claim.
With regards to Christmas delivery, any orders placed after the 25th of November 2021 will not be guaranteed to be delivered in time for Christmas. We will work our hardest to try and delivery any item placed after this date as quick as possible during the festive period but this time is subject to delays out with our control.